Partnership

Azores Freediving is an independent company which, for certain specific services, works in partnership with marine tourism organizations, providing, among other things, a skipper and a boat.

According to the contract established between Azores Freediving and its service provider, the client or third party/agency pays its services to Azores Freediving or to the requested marine tourism organization. The customer or third party/agency cannot prejudice Azores Freediving for a service paid which would not have given him satisfaction, except if the responsibility of Azores Freediving was engaged.

Azores Freediving also offers its customers the services of a travel consultant, as a partner of the Vialala french travel agency. In the case of a stay booked through this service, the customer pays directly to the travel agency. Azores Freediving shall not be held liable by the customer for any services paid to the Vialala travel agency and not provided to the customer’s satisfaction, unless Azores Freediving is held liable.

Freediving Classes & Excursions – Snorkeling

Payment/Cancellation by client or third party/agencies:

  • Freediving and snorkeling activities are confirmed upon receipt of a deposit of 30% of the total amount of the reservation, provided that this is made within 72 hours of written confirmation of the reservation by the customer. This deposit is to be paid by bank transfer to the designated bank account.
  • The balance of the reservation is to be paid on site at check-out, in cash or by bank transfer. In the case of an activity requiring the reservation of a boat, a second deposit of 30% of the total amount is to be paid by bank transfer to the dedicated bank account no later than 60 days before the start of the activity.
  • In the event of cancellation by the customer more than 60 days before the start of the stay: The deposit(s) paid will be refunded, regardless of the reason given.
  • In the event of cancellation by the customer between 30 and 60 days before the start of the stay: The deposit(s) will be refunded unless the activity booked required the prior reservation of a boat, in which case 30% of the total amount will be retained.
  • In the event of cancellation by the customer less than 30 days before the start of the stay: 20% of the total amount of the reservation is due, 50% of the total amount if the activity booked required the prior reservation of a boat.
  • In the event of cancellation by the customer less than 7 days before the start of the stay: 30% of the total amount of the reservation is due, 70% of the total amount if the reserved activity required the prior reservation of a boat.
  • In case of cancellation by the customer less than 72 hours before the start of the stay: The total amount of the reservation is due.
  • In case of no-show on the day of the start of the stay: The total amount of the reservation is due.
  • After a freediving or snorkeling activity, a partial or total refund may be granted by Azores Freediving if and only if it is liable. Personal reasons such as cold weather, seasickness, or fatigue are not valid reasons.
  • A freediving or snorkeling trip may be canceled by Azores Freediving in the event of force majeure such as dangerous ocean conditions or other events affecting safety. Where possible, an alternative will be offered. Otherwise, a credit note or refund equivalent to the service not provided will be issued, provided that the service has been paid for in advance by the customer.
  • Azores Freediving reserves the right to cancel an outing where there is only one participant. A refund equivalent to the service not provided will be issued, provided that the service has been paid for in advance by the customer.
  • Depending on the activity or activities booked by the customer, Azores Freediving may need to reserve a boat or at least a place on a boat in advance. The customer is aware of this through the activity description and is aware of the consequences this entails in the event of cancellation on their part after booking.
  • Activities requiring boat reservations may be subject to a minimum number of participants. In the event of cancellation by Azores Freediving, any deposits paid will be refunded.
  • We strongly recommend that our customers take out travel or cancellation insurance.

Themed Stays

Payment/Cancellation by client or third party/agencies:

  • The reservation of a stay is confirmed by the payment of a deposit of 50% of the total amount of the stay within 72 hours of written confirmation of the reservation by the customer. This deposit is to be paid by bank transfer to the dedicated bank account.
  • The balance of the booking must be paid no later than 60 days before the start of the stay.
  • Depending on the options chosen, additional fees may be payable on site at check-out.
  • Given the steps taken and reservations made well in advance by Azores Freediving to organize these themed stays, the amounts paid by the customer are non-refundable.
  • A partial or full refund may be granted by Azores Freediving if and only if it is liable. Personal reasons such as cold weather, seasickness, or fatigue are not valid reasons.
  • Azores Freediving reserves the right to cancel a stay at the latest 60 days before its start date if there are insufficient bookings. In this case, the amounts paid will be refunded in full.
  • In the event of force majeure, such as dangerous ocean conditions or other events affecting safety, an outing or the entire trip may be canceled at any time by Azores Freediving. Where possible, an alternative will be offered. Otherwise, a credit note or refund equivalent to the service(s) not provided will be issued.
  • We strongly recommend that our customers take out travel or cancellation insurance.

Loss / damage to equipment

In the event of loss or damage to equipment belonging to Azores Freediving for which the customer is liable (a diving lamp, weights, a weight belt, a snorkel, etc.), the customer will be liable for the replacement cost of the lost/damaged item.

During stays on sailing boats, any damage to equipment belonging to the sailboat for which the customer is responsible shall be borne by the customer.

In the event that Azores Freediving uses its oxygen therapy kit, the cost of repairing the kit may be charged to the customer.

We strongly recommend that our customers take out civil liability insurance that is valid abroad.